Frequently Asked Questions
Everything you need to know about our artisanal dough and delivery.
How is the dough shipped to ensure freshness?
All Dough Guy products are shipped in temperature-controlled, insulated packaging with dry ice or gel packs to ensure they arrive at your doorstep perfectly chilled and ready for the oven or freezer.
Can I freeze the dough for later use?
Absolutely! Our dough is designed to be freezer-friendly. You can store most of our items in the freezer for up to 3 months. Just be sure to follow the thawing instructions included in your package for the best results.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns once the dough has been shipped. However, if your order arrives damaged or is incorrect, please contact our support team within 24 hours for a full refund or replacement.
Do you offer gluten-free or vegan options?
Yes, we believe everyone should enjoy great dough! We have a dedicated line of vegan-friendly and gluten-free mixes. Please check the 'Dietary' section of our shop for specific product details and ingredient lists.
How long does shipping take?
We process orders Monday through Wednesday to avoid weekend delays in transit. Depending on your location, standard shipping typically takes 1-2 business days to ensure the product remains at the optimal temperature.
Are there preservatives in your dough?
At Dough Guy, we pride ourselves on using clean ingredients. Our dough contains no artificial preservatives, which is why we emphasize proper refrigeration and storage immediately upon arrival.